FONCTIONNEMENT ET ENTRETIEN DU SABLIER NAUVEO

 

 1. How to create a unique and amazing image?

Simply hold the frame and shake it for a moment until the air turns into small bubbles. Then the paint will descend and create incredible views.

  1. How to control the speed of the sand during descent?

The art of moving sand is the natural balance of water, sand, and air. The air height is about 5 mm, and the sand will achieve better flow.

  • If the sand falls too slowly: suck in air.
  • If the sand falls too quickly: add air.
  1. With changes in temperature and atmospheric pressure, it is sometimes necessary to adjust the air and water in the sand painting. How to do it?
  • There is a hole in the frame of each round sand painting to concentrate air at any hole corner and wait for all the sand to move away.
  • Insert the air conditioner into the air hole to extract or add air.
  1. What to do if many small bubbles in the moving sand become particularly large bubbles?

A little water can be added to complete the evaporation of water.

  • Make sure to use pure or boiled cooling water.
  • Select an air vent, wait for all the sand to be removed, extract air, and drain the air conditioner hose.

PAYMENT AND DELIVERY

  1. How long will it take to receive my order?

Our team works hard to deliver your product to you. All orders are prepared and shipped within 48 to 72 hours. Then they are handed over to our carrier. The delivery time for France is 10 days with Premium Colissimo delivery.

  1. I made a mistake during my order, what should I do?

Don't worry, please send us the correction by email to contact@nauveo.shop. We will correct your mistake as soon as possible.

  1. I am disappointed with Nauveo. Can I get a refund?

Every day, we receive dozens of positive comments about 'Nauveo', and we thank you for that. However, it may happen that for some reason you are disappointed with the Nauveo product. If that's the case, don't hesitate to write to us through the contact form to explain your problem in detail. One of our advisors will certainly be able to help you by providing additional information on the proper use of Nauveo products. Nevertheless, if you wish to be fully refunded for your order, it is your right, and you can make your request through the contact form. Your request must be made within 14 days of receiving your order. You see, there is no risk in trying Nauveo magic. So, what are you waiting for?

  1. What payment methods do you accept?

You have the option to pay for your order:

  • By credit card: Visa, Mastercard, Maestro, and American Express.
  • Through Paypal.
  1. Is the payment secure?

Your information is encrypted to enable secure browsing on the site. Our SSL certificate (https) and Stripe, the world's leading online payment solutions company, ensure perfectly protected transactions."